Home Depot Delivery Team Damaged Washer Installation, Refuses Accountability
A Samsung technician confirmed delivery crew left hardware inside a newly delivered washer causing irreparable damage, yet Home Depot's warranty team classified it as a delivery error outside warranty coverage. The customer is spending $100/week at a laundromat awaiting resolution. Appliance delivery damage caused by the installer creates a coverage gap no department will own.
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Similar Problems
surfaced semanticallyHome Depot disclaims defective new appliances and routes customer to manufacturer
Customer receives a brand-new washer that does not spin; Home Depot support refuses replacement, citing policy that the manufacturer must handle warranty.
Big-box appliance delivery teams arrive without install instructions
A customer's replacement washing machine delivery was attempted twice without installation because the delivery crew was only instructed to remove the old unit, with no advance communication about the discrepancy and no callback before arrival. Coordination gaps between retail sales, delivery logistics, and customer service left the family without a working washer for over a week.
Retailer, Delivery Company, and Manufacturer Each Deny Responsibility for Damaged Appliance
A customer's newly delivered washer was damaged because delivery workers failed to remove shipping bolts, and when the resulting damage caused the machine to rattle violently, the retailer, third-party delivery company, and appliance support line each redirected responsibility to the others. Despite a promised replacement, the customer endured repeated unreturned calls, transfers, and a hang-up while trying to get the issue resolved.
Home Depot appliance installer causes floor damage and goes unresponsive
A Home Depot-contracted washer installation was hooked up incorrectly, causing water damage to flooring, and the responsible installer has been non-responsive to resolve it. Single-incident contractor liability dispute.
Home Depot Repeatedly Delays Pickup of Defective Appliance Awaiting Refund
After Home Depot confirmed a delivered washing machine was defective and approved a full refund instead of repair, the scheduled pickup of the appliance has been repeatedly postponed over multiple weeks due to capacity issues. The customer is stuck without a working machine or their refund while coordinating repeated reschedules.
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