Bank Backdates Dispute Ledger to Dodge EFTA Deadline
A Netspend customer alleges the company missed its statutory deadline to resolve an electronic funds transfer dispute and then altered internal ledger timestamps to appear compliant. The bank continues to hold the disputed funds while withholding an accurate transaction history, blocking the customer's ability to audit the account. This reflects a structural gap in how consumers can verify a financial institution's compliance with dispute-resolution deadlines.
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