Retailer Accepts Payment for Backordered Appliance and Fails to Deliver for 18 Months
A consumer financed a refrigerator that was never delivered after 18 months of being told it was backordered, with Lowe's repeatedly claiming it was on a truck and then retracting. The retailer continued collecting financing payments while providing no product and no resolution. Individual situational complaint but reflects a structural gap in large appliance backorder accountability.
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Similar Problems
surfaced semanticallyRetail Returns Refunds Delayed Months With No Resolution Path
Lowe customers returning large appliances wait months for refunds with no internal system capable of locating the returned item or processing the credit. Each support contact requires re-explaining the situation without resolution. Large-item return tracking represents a systemic gap in retail operations with high consumer harm.
Lowe's Collects Payment for Appliances Then Fails to Deliver
A customer paid for a refrigerator and range but did not receive delivery after nearly a month. The store manager refused to speak with the customer, leaving no path to resolution.
Lowe's Delivers Defective Appliances Without Providing Timely Replacement or Refund
Lowe's customers receive defective appliances that repair technicians deem unrepairable, but the retailer provides no timely remedy, leaving customers with non-functional appliances and food loss. The absence of a clear defective delivery resolution path is a customer experience failure common in big-box appliance retail. This is a consumer protection gap rather than a software-addressable structural problem.
Retail Delivery Cancellations Leave Customers Paying for Undelivered, Financed Goods
A customer's home appliance delivery was repeatedly rescheduled and ultimately cancelled by the retailer, yet the associated financing payments continued without a resolved refund. This highlights gaps in coordinating delivery failures with third-party financing and refund processes.
Retail delivery-service appointments get lost between reschedules
A customer's appliance installation appointment was repeatedly rescheduled with no record retained between calls; technicians simply did not show up across multiple confirmed windows.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.