Carvana Delivery Damage Dispute Stalled by Warranty Company Runaround
A customer received a scratched vehicle from a Carvana driver and has spent three weeks in a dispute where the warranty company (Silver Rock) refuses to cover ADAS sensor recalibration costs. Neither Carvana nor Silver Rock takes ownership of the repair scope. Vehicle delivery scratch-and-warranty disputes fall into a coverage gray zone with no clear resolution path.
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