Xfinity sales reps make recorded guarantees they cannot honor when plans change
An Xfinity rep promised on a recorded line that switching service would not affect pricing or quality. The customer ended up paying more for less, and neither the rep nor a supervisor could reverse the change. Verbal sales guarantees are structurally unenforceable.
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Similar Problems
surfaced semanticallyISP Billing Guarantees Not Honored, Requiring Monthly Escalation
Xfinity promised a net billing decrease but instead raised the bill by $23/month, forcing the customer to call every month without resolution after three months. ISPs make verbal billing guarantees with no enforcement mechanism, leaving customers in a cycle of unresolved complaints.
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Xfinity Customer Spends 6 Hours With 13 Reps Getting Disinformation and Disconnections
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