AT&T charges activation fees despite promising no fee for BYOD number port
AT&T customers who port numbers with their own unlocked devices are charged activation fees despite being explicitly promised there would be none during the transaction. This structural deceptive sales practice in telecom mirrors a broader pattern of carriers making promises they do not honor at billing.
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Similar Problems
surfaced semanticallyAT&T rep promises to waive activation fees but bill reflects full charges on all lines
A customer switched to AT&T after a sales rep verbally promised to waive activation fees on all 4 lines. The bill arrived with $140 in charges, and support only agreed to honor waivers on 2 of 4 lines despite call recordings existing on the carrier side.
AT&T Port Failure Leaves Customer Without Phones While Double-Billed
A porting error during AT&T signup left a customer without new devices for weeks while still paying for their old carrier, compounded by activation fees billed per line instead of the flat fee quoted at signup. Repeated calls across multiple support tiers failed to resolve either the port or the billing discrepancy.
AT&T Overcharges for Unactivated Phones and Adds Unexpected $685 Fee
A customer who activated only 2 of 4 new phones was charged for all 4 plus an unexpected $685 fee within the first 15 days of service. AT&T customer service failed to resolve the billing discrepancy which the customer describes as a scam. The pattern of unexplained charges erodes trust in the carrier's billing practices.
AT&T Sales Reps Make False Promises About Phone Promotions That Are Later Retracted
AT&T representatives offer promotions with verbal assurances about conditions like no trade-in requirements, which are subsequently retracted when customers attempt to redeem the offer. The disconnect between verbal sales promises and what the company actually honors is a structural sales integrity failure that creates significant customer harm.
AT&T ported phone number billed despite cancellation assurances
A customer porting a phone number out of AT&T Business faced overlapping billing due to a required two-step porting process. Despite AT&T assurances, the customer was billed for a two-day overlap plus a late fee. Reflects individual billing dispute rather than a systemic product gap.
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