Old debit card stays active after replacement, enabling unauthorized use
A bank failed to deactivate a customer's old debit card after issuing a replacement, and the customer was never informed the old card number would remain active, resulting in an unauthorized transaction. This reflects a structural gap in card lifecycle management and deactivation processes.
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Similar Problems
surfaced semanticallyBank Denies Unauthorized Transaction Dispute Despite Consumer Evidence
U.S. Bank denied a consumer's dispute for unauthorized transactions despite documented evidence. Financial institutions routinely reject legitimate fraud disputes, leaving consumers to absorb losses from activity they did not authorize.
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