Telecom bills deceased customer's card for reassigned number
After a customer's mobile line is cancelled following their death, the carrier reassigns the phone number to a new subscriber but keeps billing the deceased's stored card, then refuses a refund because the estate has no active account to credit.
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Similar Problems
surfaced semanticallyTelecom Providers Cannot Cancel Deceased Customers' Accounts
Family members managing the estate of a deceased telecom customer face months of repeated cancellation attempts, each confirmed but then reversed, with billing continuing indefinitely. Account ownership rules prevent resolution by family members without in-person visits, and confirmations given over phone or chat are routinely overridden. The process inflicts financial and emotional harm during an already difficult time.
Individual Bank and Credit Bureau Complaints
Consumer complaints over post-cancellation billing charges and unvalidated accounts being reported to credit bureaus.
Xfinity Continues Billing After Service Transfer and Refuses Reimbursement
Xfinity fails to cancel the original service account when customers transfer to a new address, resulting in months of duplicate billing. Customer service refuses to reimburse these charges despite the error being on Xfinity's side. This deliberate billing inertia generates significant unauthorized revenue from customers during moves.
Xfinity charges account after cancellation despite equipment return
A customer who cancelled Xfinity service and returned equipment with receipt confirmation still had $92 charged to their account. Multiple chat confirmations of no further charges were ignored, and no refund was issued.
Xfinity Refuses to Return Credit Balance to Long-Term Customer After Service Cancellation
A 91-year-old Xfinity customer of 20 years who cancelled service was denied return of a $42 credit balance. The refusal to return a small outstanding credit to a loyal customer reflects systematic resistance to customer refunds that exploits low dispute likelihood among elderly users. ISP credit retention without legitimate basis is a consumer protection gap.
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