T-Mobile Store Representatives Misrepresent Promotions and Hidden Costs at Point of Sale
T-Mobile retail store employees told customers that tablets and child location trackers were free during a plan switch, but both came with charges the customers were never clearly told about. The pricing presented during the sale also differed from what appeared on the bill. This type of in-store misrepresentation creates post-purchase billing disputes that undermine carrier trust.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.