Rental Store Overrides Online Reservation Terms With Forced Upcharges
A U-Haul customers local store refused to honor an online reservation that had explicitly declined optional insurance, refused to fulfill a prepaid supply order and substituted a costlier combination instead, and issued a vehicle with a broken window and low fuel. The complaint frames this as a franchise location disregarding corporate policy during a time-sensitive move, leaving the customer to pay more than agreed.
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