AT&T Store Employees Sign Up a Dementia Patient for a 3-Year Contract Without Consent
AT&T retail employees convinced an elderly, non-customer woman with advancing dementia to sign a 3-year phone contract in an area with no AT&T reception, took her bank account details from a checkbook to set up autopay, and never even ported her phone number. Her family is now left disputing a $112.53 bill and working to cancel the contract and return the device, with no effective path to resolution through customer service.
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Similar Problems
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