Carvana delivers vehicle without advertised smart-key features and stalls resolution
A buyer received written confirmation from Carvana that a vehicle included push-button start and smart-key entry, but the delivered car had a traditional keyed ignition instead. Despite raising the issue within the 7-day return window and receiving written acknowledgment of the discrepancy, the buyer received no substantive resolution after weeks of follow-up. The mismatch between advertised and delivered features constitutes material misrepresentation.
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