Subscription Continues Charging After Cancellation With No Visibility Into Billing Source
A Canva user who cancelled their subscription continues to be charged, and cannot locate any active subscription in Google Play to explain or stop it. The mismatch between the billing platform and the app's account state leaves users unable to self-serve a fix for unwanted recurring charges.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.