U-Haul Auctioned Fully-Paid Storage Unit Without Notice
U-Haul auctioned off a customer's paid-in-full storage unit with no notice, and the facility admitted fault for breaching the storage contract and violating state law. The customer lost the entire contents of an apartment and is now fighting the company over reimbursement of the actual replacement cost.
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Similar Problems
surfaced semanticallyStorage facilities auction units without properly removing paid tenants from lien lists
A tenant lost all belongings in a storage unit after a facility mistakenly left her name on an internal lien list and sold the unit without ever notifying her beforehand, destroying irreplaceable personal and professional items with no prior warning given.
Storage Facilities Discard Customer Belongings Without Adequate Notice During Personal Emergencies
A U-Haul storage customer, dealing with a parent dying out of state, had staff argue over a locker and then discard irreplaceable family photos and memorabilia. The incident points to a gap in storage-facility policies for grace periods, communication, and safeguards when customers are unable to respond during emergencies.
Rental Customers Are Double-Charged for Fuel They Could Not Replace
A U-Haul customer was charged both a refueling service fee and the cost of fuel after being unable to refill the truck's tank due to a power outage, and separately was denied a refund for nine unused days on a storage unit lease ended early. The account describes conflicting billing practices that leave the customer paying for circumstances outside their control.
Storage Facility Floods and Vermin Infestation Undisclosed Until After Belongings Are Destroyed
A customer's storage unit was destroyed by flooding and infested with rodents, but the facility never disclosed known flood risk before rental, and later refused to pay out despite collecting insurance premiums for coverage. This points to a disclosure and claims-handling gap in self-storage services.
PODS Charges Full Transport Fees for Items That Never Left the State
A customer paid full interstate transport and storage fees to PODS, only to discover 8 months later that items never left the state. The company also engaged in verbal harassment and overcharged on storage. Highlights a tracking transparency failure in moving and storage services with significant financial harm.
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