Zendesk Mobile App Delivers Notifications Late Due to FCM Bug
Zendesk's mobile app fails to deliver push notifications in real time because of unoptimized Google FCM integration. Support agents only receive ticket alerts when they manually unlock their phones, sometimes up to an hour after the ticket arrives. This forces users to constantly check the app manually, undermining the purpose of mobile notifications.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.