Bank Blames Third-Party Vendor After Failing to Cancel a Billed Order
A Chase customer's spouse cancelled an order for a replacement endorsement stamp, was assured it was cancelled, but was later billed $81.12 anyway; when they returned to resolve it, the branch redirected them to the third-party vendor instead of taking responsibility. The case shows how bank-vendor handoffs can leave customers stuck between two parties, each denying accountability.
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