Extended Auto Warranty Denies Recurring Repair Claim by Blaming Customer
A vehicle purchased from CarMax has needed shop visits 9 times in under 3 years; the most recent time, the MaxCare extended warranty denied covering a $2,500 repair by attributing the failure to contaminated fuel (deemed the customer's fault), but the same failure and diagnostic code recurred days later, contradicting that explanation. This reflects a structural pattern of extended auto warranty providers denying legitimate recurring-defect claims by shifting blame onto the customer.
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