SCE outsourced customer service quality is too poor to be useful
SCE customer service is outsourced with significant quality issues, leaving customers with no effective support channel and no way to escalate to knowledgeable representatives within the utility.
Signal
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Impact
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SCE marks power outage tickets resolved without fixing the underlying issue
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AI Chatbot Gatekeeping Blocks Access to Human Customer Support
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.