Vague complaint about payments and claims handling at Progressive
A customer broadly describes years of issues with Progressive including payments "mysteriously vanishing" and poor responsiveness during a claim, without specifying dates, amounts, or the nature of the claim. The account is emotionally charged but lacks verifiable detail.
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Similar Problems
surfaced semanticallyLong-Term Policyholders Denied Claims Despite Perfect Payment History
Customers who have maintained continuous coverage and never missed a payment report having legitimate claims denied without clear justification. The experience reveals a disconnect between premium collection and actual coverage delivery, raising questions about whether policies fulfill their advertised purpose. Policyholders have little recourse beyond filing regulatory complaints or switching carriers after the fact.
Progressive Accused of Not Paying Claims Despite High Premiums
A customer describes Progressive as thieves who collect high premiums but deny claims. No specifics provided.
Progressive blames customer's bank for its own failed payment, then raises the rate
A Progressive customer's scheduled payment was never withdrawn, and when they followed up, the company blamed the customer's bank despite no such transaction appearing on either side. Progressive then attempted to raise the policy by nearly $200 a month afterward.
Progressive reclassifies collision damage as mechanical failure to deny claim
After a collision, a Progressive adjuster spent seven hours at the customer's mechanic researching ways to attribute the damage to mechanical failure rather than the crash, ultimately paying nothing toward repairs. The customer notes premium payments were processed without issue, contrasting sharply with the effort spent avoiding the claim payout.
State Farm accused of not honoring policy terms
A former State Farm customer claims the company took premium payments without honoring policy terms, prompting a switch to Progressive. Brief, situational complaint about a single insurer relationship.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.