Repeated Vehicle Delivery Reschedules Against Non-Refundable Prepaid Fees
A buyer paid delivery and prepaid insurance, arranged their schedule around a confirmed date, then had the appointment cancelled repeatedly over several weeks with the vehicle still undelivered. Cancelling to recover the situation would forfeit the delivery fee and insurance outlay, so the only offered remedy costs more than waiting. The company further characterised its own "vehicle is halfway to you" notification as promotional messaging not meant to be relied on.
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