Mortgage Servicer Transmits SSN Unencrypted and Blocks Paper Statement Access
A mortgage servicer's new web portal transmits full Social Security Numbers and loan numbers without encryption, creating identity theft risk. When warned, the servicer refused to remediate and blocked paper statement delivery behind the vulnerable portal login. Borrowers cannot safely access their own mortgage statements, preventing them from making accurate payments.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.