Bank Continues Charging Monthly Fee Despite Customer Following Waiver Instructions
A consumer followed a bank representative's instructions to maintain a minimum balance to avoid monthly fees, but the bank continued charging the fee anyway. This pattern of misrepresentation during customer service calls is a recurring complaint at retail banks with no easy consumer remedy. Consumers are trapped by verbal promises that banks don't honor in their systems.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.